Privacy Policy

This Privacy Policy explains what personal data ChinaIPMark collects, why we collect it, and the choices you have. ChinaIPMark is operated by Changsha Souyu Technology Co., Ltd., Changsha, Hunan, China.

1. What we collect

• Inquiry data. When you use the contact form, we collect your name, email address, country, brand or company name, and the message you send.
• Filing materials. If you order a trademark or design patent service, we may collect passport scans, certificates of incorporation, logos, product images, and signed powers of attorney. These are needed to prepare and submit official filings.
• Technical data. If analytics is enabled, we may collect anonymized usage data such as pages visited and device type.

2. How we use your data

• To reply to inquiries and prepare quotes
• To prepare, translate and coordinate official filings with CNIPA-registered partner agencies
• To send progress updates about your matter
• To comply with legal and professional obligations

We never sell your personal data.

3. Who we share data with

• Licensed partner agencies that prepare and submit official filings. They receive only what is required for your matter.
• Payment processors (such as PayPal or card networks) when you pay. Their privacy policies apply to payment data.
• Authorities such as CNIPA, where required by law or by the filing itself.

4. Where data is processed

We are based in China. Data you submit may be processed in China, which has its own data protection laws. By using our services you understand that your data may be processed outside your country of residence.

5. How long we keep data

• Inquiries and quotes: up to 12 months after the last contact.
• Filing materials: for the duration of the matter plus the period required by law, then deleted or returned.
• Financial records: as long as required by tax law.

6. Security

We restrict access to personal data to the people and partner agencies who need it for your matter, use encrypted communication where available, and do not retain documents longer than necessary.

7. Your rights

You may request access to, correction of, or deletion of your personal data at any time by writing to us. We will respond within a reasonable period. You may also withdraw your consent to processing at any time.

8. Cookies

This site may use a small number of cookies for analytics if analytics is enabled. The cookie banner lets you accept or decline. You can also block cookies in your browser settings.

9. Changes to this policy

We may update this policy. The current version is always available on this page with the date of the last update.

10. Contact

Questions about this policy or your data can be sent to the contact email shown on the contact page.